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Servqual, a multiple-item scale for measuring customer perceptions of service quality

Servqual, a multiple-item scale for measuring customer perceptions of service quality

by A Parasuraman

39 pages · English

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Book details

BusinessmarketingNon-fiction

Catalogue length: 39 pages. Length can vary by edition.

Catalogue: Open Library OL11019355W; genres from Open Library subjects; summary generated from catalogue fields · Cover: