en

The Attentive Brain (Bradford Books)

Raja Parasuraman · 2000

589 pages · ~15h read

psychology

en

Attentive Brain

Raja Parasuraman · 1998

577 pages · ~14h read

psychology

S

Servqual, a multiple-item scale for measuring customer perceptions of service quality

en

Servqual, a multiple-item scale for measuring customer perceptions of service quality

A Parasuraman · 1986

39 pages · ~1h read

business · marketing